Last updated: July 2025​

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This Privacy Policy explains how Stamford Holiday Cottages collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

 

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1. Who We Are

Stamford Holiday Cottages operates from Carr's Lodge Farm, Stamford, Lincolnshire. We offer self-catering holiday accommodation and manage bookings directly with guests via our website and booking platforms.

If you have any questions about this policy or your data, you can contact us at: Email: stay@stamfordholidaycottages.co.uk

 

2. What Personal Data We Collect

We may collect and store the following information:

• Your name

• Contact details (email address, phone number, home address)

• Booking details (dates, number of guests, property chosen)

• Payment information (we do not store card details – these are processed securely by third-party payment providers)

• Any special requests or additional information you choose to provide

• IP address and device type if you use our website

 

3. How We Use Your Data

We only use your data to:

• Manage and confirm your booking

• Communicate with you about your stay

• Respond to queries or customer support issues

• Send essential updates or information

• Meet our legal obligations (e.g. for tax or safety records)

We do not use your data for marketing purposes unless you have explicitly opted in.

 

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: To provide and manage your booking

• Legal obligation: To comply with UK legal requirements

• Consent: Where you have opted in to receive marketing or newsletters (you can withdraw this at any time)

 

5. Sharing Your Data

We do not sell or share your data with third parties for marketing. We may share your data with trusted service providers (e.g. booking platforms or payment processors) solely for the purpose of fulfilling your booking.

 

6. Data Retention

We retain booking-related personal data for up to 7 years to comply with financial and legal obligations. After this, your data is securely deleted.

 

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

• The right to access the data we hold about you

• The right to request correction of inaccurate data

• The right to request deletion of your data (where legally permitted)

• The right to object to or restrict certain types of processing

To exercise any of these rights, please contact us at stay@stamfordholidaycottages.co.uk

 

8. Cookies and Website Use

Our website may use cookies or analytics tools to improve functionality and understand visitor behaviour. You will be notified and given the option to accept or decline cookies when visiting our site.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the most recent update.

 

10. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

 

Thank you for trusting Stamford Holiday Cottages with your data. We are committed to protecting your privacy and ensuring a secure and enjoyable stay.

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Thank you